Leave of Absence Management: Growing Complexity and How a PEO Can Help

By: Mackenzie Edinger LinkedIn LinkedIn Profile

As more employees take advantage of job-protected leave and wage replacement benefits, managing Leave of Absence (LOA) programs has become one of the most time-consuming and legally complex tasks for employers to manage. From the ever-evolving state regulations to federal compliance standards, staying up to date—and compliant—has become increasingly challenging, especially for small and mid-sized businesses. Partnering with a Professional Employer Organization (PEO), can ease that burden and protect your business.

The Expanding Landscape of LOA

Traditionally, the federal Family and Medical Leave Act (FMLA) has been the cornerstone of leave administration, providing eligible employees with up to 12 weeks of unpaid, job-protected leave. However, the compliance landscape has become significantly more complicated. Many states now offer additional or overlapping leave laws, such as:

  • Paid Family Leave (PFL) in New York, California, Washington, and more.
  • State disability insurance programs in states like New Jersey, Rhode Island, and Hawaii.
  • Paid Sick Leave mandates across over 15 states and numerous municipalities.

According to the U.S. Department of Labor, employers must ensure not only compliance with FMLA but also navigate how state and local laws interact with federal requirements. Failure to comply can lead to costly penalties, lawsuits, or reputational damage.

The Employer’s Challenge

Each LOA scenario is unique. Employers must determine:

  • Is the employee eligible under FMLA or state-specific leave?
  • What documentation is required?
  • How does the leave impact benefit continuation and payroll deductions?
  • What are the deadlines for communication and documentation?

For multi-state employers, leave laws often vary drastically by jurisdiction. Keeping up with these changes, especially as legislation evolves rapidly post-COVID, can feel overwhelming. In fact, according to NAPEO, 70% of small businesses say navigating HR compliance is a significant burden on internal resources.

How a PEO Simplifies the Process

Partnering with a PEO means your organization can delegate the administrative, legal, and compliance responsibilities associated with LOA. Here’s how PEOs can help:

1. Eligibility & Compliance Review

PEOs handle the eligibility determination and coordinate with your employees to ensure proper paperwork is received and processed on time. They stay updated on federal, state, and municipal changes so you don’t have to.

2. End-to-End Leave Management

From the initial request to return-to-work coordination, PEOs serve as the point of contact for your employees, reducing the back-and-forth and confusion that often burdens internal teams.

3. Carrier Communication

PEOs work with disability and paid leave insurance carriers to ensure claims are properly filed, and benefits are administered efficiently.

4. Documentation & Record-Keeping

PEOs systems ensure all employee interactions and documentation are logged for audit protection, saving your team valuable time and ensuring legal compliance.

5. Policy Development & Training

PEOs help you create compliant, up-to-date LOA policies tailored to your business and conduct training for managers to ensure consistent handling of leave cases.

A Strategic HR Partner in Your Corner

As your PEO, Pinnacle Employee Services integrates HR, benefits administration, payroll, and compliance under one roof—ensuring a streamlined and legally sound LOA process. With LOA requests on the rise and legal regulations becoming more nuanced, now is the time to consider outsourcing this essential function to a trusted HR partner.

If you’re ready to remove the burden of leave administration from your team and ensure compliance in every state where you operate, we’re here to help.

Contact us today.